Delta, You Are on my LIST!
I've been convinced to write a letter to Delta about my experience with them and their service. A few weeks ago, I made a trip to London for vacation. I chose to fly Delta because they seemed to be the cheapest at the time and I wanted a direct flight. Little did I know, it would be an experience I would never forget.So I'm all excited about this trip. On July 13, I got to the airport with enough time to spare before my 11pm flight. My friends friend just so happened to be on my flight as well so I had company. :) As soon as we get comfy in our seats, we hear an announcement that everyone had to get off of the plane and switch aircrafts because there was a problem with the black box.Thoughts of 9/11 crossed my mind as I quickly make them disappear. Shortly thereafter, we were told that the flight was now cancelled because the part needed to fix the plane was in HONOLULU! Hello....I thought we were switching aircrafts? Ok, fine. I questioned them on how we patrons would be relieved due to the inconvenience. I was told to wait in line for hotel, food and transportation vouchers. SWEET! I start walking to the line ahead of me. If I knew that I would've been waiting in line for THREE hours, I would've called my ride a long time ago. Not only were we waiting in line for hours, not one Delta representative came to inform us on what was going on with our situation.My flight was rescheduled for the following evening, July 14 at 6pm. You won't believe that they tried to cancel it again due the the weather conditions in Atlanta. At that point, I was ready to go back home. But literally less than five minutes later, someone came on the loud speaker and said they would be ready to board passengers shortly. Bipolar much?!By this time, I was somewhat over the trip. Luckily, nothing happened on the way there. I was thoroughly fed and watched movies until my eyes burned.We finally arrived at Heathrow airport in London. Got to the front of the line at immigration and then BAM! Drama.
To make a long story short, the lady trying to get me through customs did not feel as if I gave her enough information to process me through. The fact that I only had $20 cash on me and did not pay for my plane ticket raised a red flag for her. Cultural differences, I suppose. But I'm not a newbie to traveling and I've never been handled in that manner. She was rude and I dished it right back.
Me: Why are you so rude?Her: Why are you so evasive?Me: Because I'm American!!!!Did I do thaaaat?
After being photographed (cheese!), finger printed and then interviewed, I was released. I reeeeally wanted to ask her if she believed in karma at my exit but I kinda wanted to get back home safely.So basically, not so much fun initially. NOW! How do I go about writing a letter of complaint to Delta? HELP!